Terms & Conditions.

Welcome to Send A Parcel. By accessing and using our platform, you agree to be bound by these Terms & Conditions.

/01 — Introduction

Send A Parcel is a logistics platform and system provider, facilitating shipment booking, order management, and related services. The platform is operated by MY Speed Logistics (Registration No. 202503196699).

/02 — Services Provided

We provide the following services:

• Courier booking and shipment processing
• Shipping management system
• Stock (SKU) management
• Packing list generation
• Integration with third-party courier services

We are not a courier company and do not perform delivery services.

/03 — User Account Registration

• Users must provide accurate and complete information
• Users are responsible for maintaining account security
• We reserve the right to suspend accounts with false or misleading information

/04 — Prepaid Balance & Top-Up

• All services operate on a prepaid (top-up) basis
• Users must maintain sufficient balance before placing orders

We reserve the right to:

• Deduct all applicable charges from user balance
• Suspend accounts with insufficient balance
• Restrict service usage until outstanding amounts are settled

/05 — Shipping Charges & Weight Adjustment

• Users must declare accurate parcel weight and dimensions
• Final charges are subject to the courier’s actual or volumetric weight

We reserve the right to:

• Adjust shipping charges based on courier feedback
• Deduct additional charges from user balance

If balance is insufficient:

• The account will be automatically suspended
• Further usage will not be allowed until payment is made

/06 — Prohibited & Restricted Items

Users are strictly prohibited from shipping:

• Illegal items
• Dangerous goods
• Hazardous or toxic materials
• Explosives or flammable items
• Any items restricted under Malaysian law

If such items are shipped:

• The account will be immediately suspended
• Users shall bear all legal liabilities, fines, and damages
• Send A Parcel shall not be held responsible under any circumstances

/07 — Third-Party Courier Services

We integrate with third-party courier providers including but not limited to Ninja Van, J&T Express, Poslaju, and DHL eCommerce.

Users acknowledge that:

• Delivery is handled solely by the courier
• The courier’s own terms & conditions apply
• We are not responsible for courier performance

/08 — Liability Limitation

Send A Parcel acts solely as a platform provider. We shall not be liable for:

• Delivery delays
• Parcel loss or damage
• Failed deliveries
• Courier operational issues

All delivery-related liabilities rest with the respective courier provider.

/09 — Compensation & Claims Policy

9.1 Compensation

• Compensation is subject to the respective courier provider’s policy
• (e.g. up to RM200 depending on courier)

We are not liable for compensation beyond what is provided by the courier.

9.2 Claim Submission

All claims for:

• Damaged parcels
• Missing items
• Tampered or repacked parcels

must be reported within 7 days from:

• Date of delivery, or
• Date parcel is returned to sender

9.3 Claim Method

Claims must be submitted via:

• Live Chat
• WhatsApp

9.4 Required Evidence

Users must provide:

• Photos of parcel condition
• Photos of packaging
• Order and tracking details

9.5 Late Claims

Claims submitted after 7 days will not be accepted or processed.

/10 — Packaging Responsibility

Users are responsible for ensuring proper packaging. We shall not be liable for:

• Damage due to insufficient packaging
• Leakage, breakage, or mishandling caused by poor packing

/11 — Missing Items Disclaimer

We are not responsible for missing items inside parcels unless clear and verifiable evidence is provided. Courier services handle parcels externally and are not responsible for internal contents.

/12 — API Integration (User-Owned Courier Accounts)

For users integrating their own courier accounts via API:

• Send A Parcel provides system usage only
• Including stock management, packing list, and order processing

We do NOT:

• Handle courier billing
• Collect shipping charges

All shipping charges are:

• Directly between user and the courier

We are not liable for:

• Billing disputes
• Courier charges
• Account-related issues

/13 — System Usage Disclaimer

While we provide system tools:

• Users are responsible for verifying all order details
• We are not liable for incorrect orders, wrong SKU selection, or packing errors

/14 — Account Suspension

We reserve the right to suspend accounts for:

• Outstanding payments
• Misuse of system
• False information
• Violation of prohibited items policy

/15 — Indemnity

Users agree to indemnify and hold Send A Parcel harmless against:

• Claims
• Damages
• Losses
• Legal actions

arising from misuse of the platform.

/16 — Governing Law

These Terms & Conditions shall be governed by the laws of Malaysia.