Cookies are small text files stored on your device when you visit our website. They help us recognise your browser, remember preferences, and understand how you use our site. This policy explains what cookies we use and how you can manage them.
These are required for the website to function. They handle login sessions, security tokens, and basic navigation. You cannot disable these without breaking the site. Examples include session identifiers and CSRF protection tokens.
We use analytics cookies to understand how visitors interact with our website — which pages are popular, where visitors drop off, and how long sessions last. This data is aggregated and anonymised. We do not use this data to identify individual users. You can opt out of analytics cookies via the cookie banner on first visit.
These remember your preferences (language, region, display settings) so you do not have to re-enter them on each visit. Disabling these means you may need to reconfigure preferences each session.
Our payment gateway and courier tracking partners may set their own cookies when you interact with their embedded services. These are governed by their respective privacy policies. We do not control third-party cookies.
You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies, set preferences for specific sites, and browse in private or incognito mode. Note that blocking essential cookies will prevent our website from functioning correctly.
We may update this policy when we introduce new features or change our analytics tools. Material changes will be communicated via an updated cookie banner. For questions, contact privacy@sendaparcel.my.