LIVE NETWORK · MALAYSIA · SINGAPORE
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Send A Parcel .my
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Send A Parcel  /  Contact
Contact · 24/7 Support · Real Humans in Penang

Get in touch.

Customer support, business sales, press, careers — every channel routes to a real human in our Butterworth office. No chatbots. No call centres offshored to nowhere.

/01 — CHANNELS

Pick the right
door to knock on.

Routing your message to the right team gets you a faster answer. Average reply time is on each card.
CH/01↗
General
Inquiry
Anything that doesn't fit the other categories. Partnerships, suggestions, hello.
hello@sendaparcel.my
011 5897 7994
HOURS
Mon–Sat 09:00–18:00
REPLY
Within 4 hours
CH/02↗
Customer
Support
Booking changes, tracking issues, claims, refunds. Fastest channel for active shipments.
support@sendaparcel.my
011 5897 7994
HOURS
24/7 via app & WhatsApp
REPLY
~2 min avg
CH/03↗
Business
& Sales
E-commerce, enterprise contracts, API integrations, bulk pricing, account management.
business@sendaparcel.my
011 5897 7994
HOURS
Mon–Fri 09:00–18:00
REPLY
Within 2 hours
CH/04↗
Press
& Media
Interviews, comments, press kits, brand assets, partnership announcements.
press@sendaparcel.my
+60 4 263 8002
HOURS
Mon–Fri 10:00–17:00
REPLY
Within 1 business day
/02 — HEADQUARTERS

Visit us in Butterworth.

Walk-ins welcome during operating hours. The office is on Lebuh Pantai, around the corner from the heritage district.
SEND A PARCEL · MY
PRIORITY
VERIFIED
HQ
·2026·
FROM
YOU
Anywhere, MY
TO
SEND A PARCEL SDN BHD
32A Jalan Pusat Perniagaan Raja Uda
Pusat Perniagaan Raja Uda
12300 Butterworth
Pulau Pinang, Malaysia
SVC
Walk-In · Reception Mon–Sat
// TRACKING NO.
SAP-HQ-PEN-2026
// THE OFFICE

Restored heritage shop-house. Coffee available.

Our HQ occupies the top three floors of a 1920s shop-house on Lebuh Pantai, a five-minute walk from the Penang ferry terminal. Reception is on Level 2. Ring the buzzer.

Operating Hours

Monday09:00 – 18:00
Tuesday09:00 – 18:00
Wednesday09:00 – 18:00
Thursday09:00 – 18:00
Friday09:00 – 18:00
Saturday10:00 – 15:00
SundayClosed
Open in Maps →
/03 — SEND A MESSAGE

Drop us
a note.

For active shipment issues, the VIP app gets you faster help. Use this form for everything else.
// AVERAGE RESPONSE
We reply
within 4 hours.

Most messages get a real-human response by the end of the business day. Anything urgent — flag it as such and we'll route it to the right team faster.

By submitting this form you agree to our privacy policy. We don't share your details with anyone, ever.

All fields except phone are required. FORM-V1
/04 — CONNECT

Other places we live.

Pick your platform. We're active on all of them.
// MESSAGING
WhatsApp
011 5897 7994
// SOCIAL
Instagram
@sendaparcel.my
// SOCIAL
Facebook
/sendaparcel.my
// PROFESSIONAL
LinkedIn
/send-a-parcel
// CAREERS
Hiring
careers@sendaparcel.my
// Ready when you are

Or just
ship it.

You don't need to talk to us to start shipping. Open the app, enter pickup and drop-off, and we'll be at your door in 60 minutes.

vip.sendaparcel.my Open VIP App →