MY Speed Logistics (Registration No. 202503196699) operates the sendaparcel.my website and VIP App. Our registered address is 32A Jalan Pusat Perniagaan Raja Uda, Pusat Perniagaan Raja Uda, 12300 Butterworth, Pulau Pinang, Malaysia. We are the data controller for personal data collected through our services.
We collect information you provide when creating an account, booking a shipment, or contacting us. This includes:
We process your personal data to fulfil shipments, provide tracking updates, process payments and claims, communicate service updates, improve our network and routing, comply with Malaysian customs and postal regulations, and detect and prevent fraud.
We share personal data with courier partners (Ninja Van, J&T Express, Poslaju, DHL eCommerce) to fulfil deliveries, payment processors to handle transactions, Malaysian customs authorities when required by law, and law enforcement when legally obligated. We do not sell personal data to third parties for marketing purposes.
We retain shipment records for 7 years to comply with Malaysian tax and customs regulations. Account data is retained for the duration of your account plus 12 months after closure. You may request deletion of non-legally-required data at any time.
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to access your personal data, correct inaccuracies, withdraw consent for marketing, and request deletion of data not required by law. To exercise these rights, contact our Data Protection Officer at privacy@sendaparcel.my.
For international shipments, we transfer shipment data to destination-country courier partners. We ensure appropriate safeguards are in place. For EU-bound shipments, we comply with GDPR requirements for data transfers.
We use industry-standard encryption (TLS 1.3) for data in transit, encrypt sensitive data at rest, restrict access to personal data to authorised personnel, and conduct regular security audits. No system is perfectly secure — if you suspect unauthorised access to your account, contact us immediately.
We may update this policy and will notify you via email or in-app notification for material changes. For questions about this policy, contact privacy@sendaparcel.my.