Privacy Policy.

Send A Parcel is operated by MY Speed Logistics (Registration No. 202503196699), registered at 32A Jalan Pusat Perniagaan Raja Uda, Pusat Perniagaan Raja Uda, 12300 Butterworth, Pulau Pinang, Malaysia. We are the data controller for personal data collected through our services.

/01 — Information We Collect

We may collect:

• Name
• Contact number
• Email
• Address
• Shipment information — contents description, declared value, weight, dimensions, tracking and delivery data

/02 — Use of Information

We use personal data to:

• Process shipments
• Provide system services
• Improve user experience

/03 — Sharing of Information

Your data may be shared with:

• Courier partners (including Ninja Van, J&T Express, Poslaju, DHL eCommerce) to fulfil deliveries
• Payment providers to process transactions
• Technical service providers

Sharing is for operational purposes only. For international shipments, we transfer shipment data to destination-country courier partners; for EU-bound shipments, we comply with GDPR requirements for cross-border data transfers.

/04 — Data Protection

We take reasonable measures to:

• Protect personal data using industry-standard encryption (TLS 1.3 for data in transit)
• Restrict access to authorised personnel and conduct regular security reviews
• Prevent unauthorised access

/05 — User Responsibility

Users are responsible for:

• Providing accurate information
• Safeguarding account access

/06 — Data Retention

We may retain data:

• For operational use
• To comply with legal obligations — shipment records are retained for 7 years under Malaysian tax and customs regulations

/07 — Rights Under PDPA

Under the Malaysian Personal Data Protection Act 2010, users may:

• Request access to personal data
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• Request deletion of data not required by law

To exercise these rights, contact our Data Protection Officer at privacy@sendaparcel.my.

/08 — Policy Updates

We reserve the right to update this Privacy Policy from time to time. For questions about this policy, contact privacy@sendaparcel.my.